Moderate the hub

During the event, you or someone from your team will probably want to be active in the hub to check how things are going with the stream and in the feed. We've already discussed answering participants' questions in a previous chapter, but now we switch our focus to ensuring their safety and comfort.

Set the tone

Every Vito hub has a default Code of Conduct, modified from Conf Code of Conduct to be more suited to online events. While it is serviceable, we strongly encourage you to edit it and make it your own. You might break it down into simple sections such as:

• Behaviors that are expected and those that will not be tolerated

• Consequences for violating these expectations

• How to report someone who does violate the Code of Conduct

You and your team should be familiar with its contents and committed to proactively acting upon it — not just in terms of addressing attendee behavior, but in how you run the whole event.

Respond to violation reports

Participants can report posts and other users from within the hub, and these reports will come in to you via the email address you've set, as well as in the violation reports section in Vito:

Image description: Screenshot of a violation report summary in the admin UI

If the user has reported another participant's post, the content of this will be included in the report. The reporter can also choose whether to submit their own email address or make the complaint anonymously, and let you know whether they'd like you to follow up with them. If they do request a response, it's best to address the concern promptly.

Monitor the chat yourself

Of course, it's also a good idea for collaborators to be active in the hub so you have an overview of the conversation. You may have the discussion enabled in several places (livestream channels, individual pages, and so on), so the All Posts section handily displays an aggregate feed of posts across every page. This makes it easier to follow what's going on throughout the hub, and you can be proactive about taking action against any unacceptable behavior you spot.

Ban or restrict participants who violate the CoC

There are a couple of options for dealing with problematic hub participants:

• Restrict them: allow them to remain in the hub but not be able to post to the discussion feed or reply to others' posts

• Ban them: prevent them from being able to access any content in your hub

ℹ️ Read our help article for instructions on restricting and banning participants.

You hopefully shouldn't need to take these measures at all, but the intention of this chapter is to make sure you understand what tools you have at your disposal to safeguard your event audience, and how to access them.