ExperienceCon2021

Experience Design and Management Conference

ExperienceCon2021 Banner Image
Resend your invite if you are already registered.

Sessions

  • 9:15AM – 9:25AM

    Welcome to Experiencecon 2021 - Judit Radnai Tóth, Laura Tengerdi, György Káli
    György Káli, Judit Radnai Toth, and Laura Tengerdi
    • György Káli icon
    • Judit Radnai Toth icon
    • Laura Tengerdi icon
  • 9:25AM – 9:55AM

    Humanising the Customer Experience, by Design - Clare Muscutt
    Clare Muscutt
    • Clare Muscutt icon
  • 9:55AM – 10:20AM

    Why Understanding what customers need is fundamental to business success - Jonathan Mindell
    Jonathan Mindell
    • Jonathan Mindell icon
  • 10:20AM – 10:45AM

    Holistic and Humanistic: How an exceptional employee experience can support your business - Perry Timms
    Perry Timms
    • Perry Timms icon
  • 11:00AM – 11:25AM

    The future of customer experience - Ian Golding
    Ian Golding
    • Ian Golding icon
  • 11:25AM – 11:45AM

    How to get senior leaders to become committed and inspired to customer experience? - Fireside chat: Ian Golding and Laura Tengerdi 
    Laura Tengerdi and Ian Golding
    • Laura Tengerdi icon
    • Ian Golding icon
  • 11:45AM – 12:10PM

    How to use CX be the competitive advantage for your business? - Francis Goh
    Dr Francis Goh
    • Dr Francis Goh icon
  • 12:10PM – 12:15PM

    Collaborative Discovery Session Intro - How might we convince senior management to consider customer experience as a strategically important topic?
    Priszcilla Várnagy
    • Priszcilla Várnagy   icon
  • 1:00PM – 1:25PM

    The Six Pillars of Customer Experience - David Conway
    David Conway
    • David Conway icon
  • 1:25PM – 1:50PM

    CX: the power of putting customers at the center of the business - Cecilia Hugony
    Cecilia Hugony
    • Cecilia Hugony icon
  • 2:10PM – 2:35PM

    How to connect your VoC data to your Journey Maps and get in depth analytics in real-time - Eytan Hattem
    Eytan Hattem
    • Eytan Hattem icon
  • 2:35PM – 2:55PM

    The building blocks of a customer-centric culture. How to embed customer-centricity in the DNA of your company - Codin Caragea
    Codin Caragea
    • Codin Caragea icon
  • 2:55PM – 3:15PM

    Customer-centric transformation - Judith van Herwaarden
    Judith van Herwaarden
    • Judith van Herwaarden icon
  • 3:15PM – 3:40PM

    How NOT to over promise and under-deliver on your CX programme -  Holly Richardson
    Holly Richardson
    • Holly Richardson icon
  • 3:45PM – 4:00PM

    Get Ready, Get Serious, PLAY! - Sirte Pihlaja
    Sirte Pihlaja
    • Sirte Pihlaja icon
  • 4:00PM – 4:20PM

    Design Sprint Workshops - Moving from in-person to remote - Mark EJ Garner
    Mark EJ Garner
    • Mark EJ Garner icon
  • 4:20PM – 5:00PM

    Business metrics and CX metrics: how they are connected? - PANEL: György Káli, Attila Stampf, Diana Medimorec, Balázs Szabó
    Priszcilla Várnagy , Diana Medimorec, Balázs Szabó, Attila Stampf, and György Káli
    • Priszcilla Várnagy   icon
    • Diana Medimorec icon
    • Balázs Szabó icon
    • Attila Stampf icon
    • György Káli icon
  • 5:10PM – 5:30PM

    Thriving vs. Surviving: How Customer Experience Drives Business Growth - Linda Amraen and Melanie Cihak
    Melanie Cihak and Linda Amraen
    • Melanie Cihak icon
    • Linda Amraen icon
  • 5:30PM – 5:55PM

    Mapping Experiences: Seeing the Unseen - Paul Tolchinsky
    Paul D. Tolchinsky
    • Paul D. Tolchinsky icon
  • 2:10PM – 2:35PM

    Solution Focused tools to create meaningful and fulfilling workplaces - Elvira Kalmár
    Elvira Kalmar
    • Elvira Kalmar icon

    Follow on Zoom

  • 2:35PM – 2:55PM

    The unexpected depth of customer text data: How to improve satisfaction and drive business growth Temenushka Milenkova
    Temenushka Milenkova
    • Temenushka Milenkova icon

    Follow on Zoom

  • 2:55PM – 3:15PM

    CX ROI measurement at Tele2Russia  - Nina Gyubbenet
    Nina Gyubbenet
    • Nina Gyubbenet icon

    Follow on Zoom

  • 3:15PM – 3:35PM

    Neuroscience-powered insights to improve Customer Journeys - Ana Iorga
    Ana Iorga
    • Ana Iorga icon

    Follow on Zoom

  • 3:45PM – 4:00PM

    The most effective tools of employee experience design - Judit Radnai-Toth and Andrea Jurecska
    Andrea Jurecska and Judit Radnai Toth
    • Andrea Jurecska icon
    • Judit Radnai Toth icon

    Follow on Zoom

  • 4:00PM – 4:20PM

    How to design an agile employee journey Csaba Földházi
    Csaba Földházi
    • Csaba Földházi icon

    Follow on Zoom

  • 4:20PM – 5:00PM

    CX maturity in organizations  - PANEL: Ulla Jones, Marzia Arció, Judit Kertész
    Ulla Jones, Marzia Aricó, and Judit Kertész
    • Ulla Jones icon
    • Marzia Aricó icon
    • Judit Kertész icon

    Follow on Zoom